The operational backbone for modern taxi fleets.
We run your dispatch, your inbound calls, and your customer ops — so your drivers stay on the road and your phone never goes unanswered. Trained agents, your platforms, your SOPs.
Let's plug Ride Dispatchers into your operation.
Tell us your fleet size, current platform, and where you're losing rides. We'll come back with a fit assessment in 24 hours.
Specialized in the taxi dispatch platforms you already run on
Preferred platform
TaxiCaller
Built like infrastructure. Run like a partner.
We're not a generic call center. We're a taxi-ops shop staffed by people who've worked the dispatch desk, taken the 3am calls, and handled the no-shows.
Sub-15 second answer time
We staff to your call volume curve, not a flat headcount. Your peak-hour Friday looks like our Tuesday.
Trained on your platform
Autocab, iCabbi, Cordic, TaxiCaller — our agents come pre-trained, not Googling shortcuts mid-call.
GDPR-native operation
UK-aligned data handling, role-based access, encrypted call recording, and quarterly compliance reviews.
Real agents, not bots
Trained humans handle every call. We use AI to assist them — never to replace the relationship with your rider.
Backup, not just primary
Already have a desk? Use us as overflow. Sick days, school runs, late nights — we pick up the slack.
Reporting that means something
Weekly ops reports with abandonment rate, answer time, ride conversion. No vanity metrics.
UK fleet operations
A team that picks up the phone like it's their own fleet.
We started in 2021 because we kept watching small and mid-size fleets lose 30–40% of their late-night rides to dropped calls. Drivers idle, riders annoyed, owners burned out.
So we built the desk we wished operators had — staffed by people from the industry, working in shifts that match the way taxi work actually happens.
- Owner-operated, not VC-driven
- Headcount scales with your weekend, not your contract
- SOPs, training, and reporting included — not extras
Six services. One operation.
Pick the parts of your operation you want off your plate. We handle the rest in the background.
Taxi booking & dispatch
Inbound bookings, dispatch on your platform, driver coordination, no-show recovery.
Learn moreInbound contact center
General customer support, escalations, complaints, lost-property recovery, account servicing.
Learn moreLive chat & WhatsApp
Web chat, in-app messaging, WhatsApp Business — answered in the same SLA window as voice.
Learn moreVirtual assistance
Driver onboarding, document chasing, license renewals, invoice processing, ad-hoc admin.
Learn moreDigital marketing
Local SEO, Google Business, Meta ads, retargeting riders who lapsed. We feed your funnel.
Learn moreWeb & booking widgets
Booking-ready websites, fleet brochures, embed widgets that connect straight to your dispatch.
Learn more
covering UK hours
A taxi dispatch call center in Pakistan, run to UK standards.
Our operations floor sits in Gulberg III, Lahore — and it runs on British clock time. Pakistan is four to five hours ahead of the UK, which means our night shift covers your evening peak while it is still daylight here. That single fact is why an outsourced desk in Lahore holds answer rates that in-house rotas struggle to match at 2am.
Every agent is trained on your dispatch platform before taking a live call — Cabica, Autocab, iCabbi, Cordic or TaxiCaller — and works under your brand, your scripts and your escalation rules. You keep the software and the customer relationship. We supply the people, the shifts and the reporting.
- Up to 70% lower cost than a UK in-house dispatch desk
- Neutral-accent English agents, trained on taxi terminology
- UK GDPR-aligned handling, DPA in place before go-live
People you can actually call.
A real team in Lahore working alongside fleet owners across the UK. No offshore stereotypes — just trained operators who care about your rides.